With over seven years of global experience in research, service design, and systems thinking, I bring a human-centred approach to complex challenges in development and innovation. I have an MA in Service Design from the Royal College of Art, London, and my work focuses on transforming ideas into impactful solutions that foster sustainable change.

At UNDP Eurasia, I collaborate with multidisciplinary teams to design digital services, co-create innovation programs, and develop engaging learning experiences. My projects span systems thinking, urban transformation, and the creation of user-centered tools for various UNDP Country Offices and government partners across Europe and Central Asia. Whether it’s designing handbooks, facilitating creative workshops, or building digital platforms, I am driven by a passion for community engagement and meaningful, systemic innovation.

Before joining UNDP, I worked as a User Researcher and Experience Designer on diverse public sector projects in London, and in the healthcare sector across the Indian subcontinent. From exploring doctor-patient interactions to improving cognitive well-being for schoolchildren, these experiences equipped me with a versatile toolkit for tackling social issues through design. Throughout my career, I’ve led projects from planning to implementation, fostering collaboration across cultures and geographies.